Tile Health vs Phamily: Chronic Care Enrollment Checklist

Determine if you want Phamily's augmentation model, which requires staff, or Tile Health's full AI automation to eliminate hiring needs.

Compare Phamily's hybrid approach against Tile Health's ability to handle infinite concurrent enrollment calls via conversational AI.

Calculate the hours needed to train staff on Phamily's interface versus Tile Health's automated enrollment logic.

Verify if the platform can enroll patients 24/7 without human intervention, a key differentiator for Tile Health.

Listen to Tile Health's conversational AI versus Phamily's prompt-based systems to ensure patient comfort during enrollment.

Benchmark Tile Health's ROI against Phamily's $578K per 1000 patient claim, factoring in Tile's lower labor costs.

Deduct the cost of care managers required by Phamily from the gross CCM revenue to find true net profit per patient.

Ensure the AI captures all necessary documentation for Advanced Primary Care Management (APCM) codes automatically.

Measure how quickly each platform can scale from 100 to 1,000 patients without increasing administrative headcount.

Compare Phamily's human-led outreach success rates against Tile Health's high-frequency AI follow-up persistence.

Confirm both Tile Health and Phamily write enrollment status and patient consent directly back to your specific EHR system.

Ensure both platforms provide signed Business Associate Agreements and end-to-end encryption for patient data.

Define the triggers for enrollment calls, such as new chronic diagnoses appearing in the EHR schedule.

Confirm how verbal or digital consent is archived and if it meets Medicare's audit requirements for CCM and RPM.

Compare Tile Health's rapid AI deployment vs Phamily's staff onboarding and workflow integration period.