ID Chronic Care Management & APCM Automation FAQ

Yes, for conditions like chronic osteomyelitis or prosthetic joint infections, AI monitors for adverse reactions and ensures periodic lab monitoring is performed.

The system identifies patients with infection-associated chronic conditions (IACCI) and ensures they meet the CMS criteria for CCM, automating the 20-minute monthly threshold tracking.

Automation tracks SVR12 milestones, calling patients to ensure they complete their final lab work to confirm a cure and closing the loop on the episode of care.

When patients report worsening symptoms during an AI check-in, the system can trigger automated referral workflows to cardiology, neurology, or pulmonary specialists.

For patients with chronic Lyme or Long COVID, AI can administer PHQ-9 or GAD-7 screenings via phone, flagging high-risk scores for immediate clinical intervention.

While clinicians set the plan, AI monitors the patient's response to new treatments for post-infectious syndromes, alerting the team if symptoms fail to improve as expected.

Yes, Tile’s platform is fully HIPAA compliant, utilizing encrypted data transfers and secure authentication to protect sensitive patient information, including HIV status.

Every second of AI-driven patient interaction is automatically recorded and categorized, providing a transparent audit trail for CMS 99490 or APCM code reimbursement.

The system supports multiple languages, ensuring that non-English speaking patients receive the same level of proactive care and monitoring for their chronic infections.