Question 1

How does AI assist with HIV APCM enrollment?

Accepted Answer

AI agents proactively identify eligible patients based on ICD-10 codes, reach out to explain the benefits of APCM, and capture consent, ensuring high enrollment rates without manual staff intervention.

Question 2

Can the system monitor antiretroviral therapy (ART) adherence?

Accepted Answer

Yes, automated AI calls conduct regular check-ins to confirm medication adherence, identify potential side effects early, and escalate complex issues to a clinical pharmacist or ID specialist.

Question 3

How does automation handle Ryan White Program documentation?

Accepted Answer

The AI logs every interaction and patient response directly into the EHR, providing the structured data required for Ryan White reporting and APCM billing compliance.

Question 4

What happens if an HIV patient misses a scheduled follow-up?

Accepted Answer

The AI call system detects the missed appointment and immediately initiates a re-engagement sequence to minimize gaps in care and ensure viral load suppression remains a priority.

Question 5

How does AI streamline long-term Hepatitis B monitoring?

Accepted Answer

AI automates the scheduling of biannual lab work and ultrasounds for HCC screening, reminding patients of their appointments and confirming when tests are completed.

Question 6

Can the system manage patients on long-term suppressive antibiotic therapy?

Accepted Answer

Yes, for conditions like chronic osteomyelitis or prosthetic joint infections, AI monitors for adverse reactions and ensures periodic lab monitoring is performed.

Question 7

How does the AI handle IACCI eligibility for chronic infections?

Accepted Answer

The system identifies patients with infection-associated chronic conditions (IACCI) and ensures they meet the CMS criteria for CCM, automating the 20-minute monthly threshold tracking.

Question 8

Does the platform support Hepatitis C post-treatment follow-up?

Accepted Answer

Automation tracks SVR12 milestones, calling patients to ensure they complete their final lab work to confirm a cure and closing the loop on the episode of care.

Question 9

How is AI used for Long COVID chronic care management?

Accepted Answer

AI agents conduct structured symptom assessments for Long COVID patients, tracking fatigue, brain fog, and respiratory issues over time to provide clinicians with longitudinal data.

Question 10

Can the system facilitate referrals for Long COVID complications?

Accepted Answer

When patients report worsening symptoms during an AI check-in, the system can trigger automated referral workflows to cardiology, neurology, or pulmonary specialists.

Question 11

How does automation support mental health screening in ID patients?

Accepted Answer

For patients with chronic Lyme or Long COVID, AI can administer PHQ-9 or GAD-7 screenings via phone, flagging high-risk scores for immediate clinical intervention.

Question 12

Is the AI capable of managing complex medication titration?

Accepted Answer

While clinicians set the plan, AI monitors the patient's response to new treatments for post-infectious syndromes, alerting the team if symptoms fail to improve as expected.

Question 13

How does AI reduce the burden on ID practice managers?

Accepted Answer

By automating routine outreach and documentation, AI frees up staff from high-volume call tasks, allowing them to focus on complex patient care and lab results management.

Question 14

Is the AI call handling HIPAA compliant?

Accepted Answer

Yes, Tile’s platform is fully HIPAA compliant, utilizing encrypted data transfers and secure authentication to protect sensitive patient information, including HIV status.

Question 15

How does the system track minutes for APCM billing?

Accepted Answer

Every second of AI-driven patient interaction is automatically recorded and categorized, providing a transparent audit trail for CMS 99490 or APCM code reimbursement.

Question 16

Can the AI handle multi-lingual outreach for vulnerable populations?

Accepted Answer

The system supports multiple languages, ensuring that non-English speaking patients receive the same level of proactive care and monitoring for their chronic infections.

ID Chronic Care Management & APCM Automation FAQ

APCM & CCM for HIV/AIDS Management

Hepatitis B & Chronic Infection Monitoring

Long COVID and Post-Infectious Care

Operational Efficiency & Billing Compliance

Ready to transform your infectious disease practice?