Question 1

How do we identify APCM-eligible patients in Epic?

Accepted Answer

Use the Reporting Workbench to create a custom search based on diagnosis codes and visit history. Alternatively, build a Registry within the Healthy Planet module to track patients who meet CMS criteria for multiple chronic conditions, ensuring all eligible individuals are flagged for outreach.

Question 2

Can AI help filter registry results for outreach?

Accepted Answer

Yes, AI integrations can pull data from Epic registries via Interconnect or FHIR APIs to prioritize patients based on risk scores and last contact date. This ensures that AI-powered phone outreach is focused on high-need individuals first, maximizing the impact of care management.

Question 3

How do we manage APCM enrollment status in Epic?

Accepted Answer

Enrollment should be tracked using a custom 'Patient Status' or 'Care Program' field within the patient's header or the Care Management activity. This ensures that every member of the care team can see the patient's active participation status across all Epic modules.

Question 4

Can we automate MyChart notifications for eligible patients?

Accepted Answer

You can configure Epic's 'Campaigns' tool to send MyChart messages to registry-identified patients. Integrating AI-powered voice follow-ups ensures that patients who do not check their portal messages are still reached for APCM enrollment and education.

Question 5

Where should APCM care plans be documented in Epic?

Accepted Answer

Documentation should occur in the 'Care Plan' activity. Using structured SmartForms ensures that all CMS-required elements, such as patient goals, health barriers, and interventions, are captured in a discrete format that is easily reportable for audits.

Question 6

How does AI call handling sync with Epic documentation?

Accepted Answer

AI call solutions use Epic's 'Note' or 'Encounter' APIs to automatically push call transcripts and clinical summaries into the patient’s chart. This ensures that every minute spent on phone-based care coordination is accurately documented for compliance.

Question 7

Can SmartPhrases assist with APCM compliance?

Accepted Answer

Yes, creating standardized SmartPhrases for APCM monthly reviews ensures that providers and care managers include necessary language regarding care coordination, medication reconciliation, and social determinants of health in their notes without manual typing.

Question 8

How is time-based documentation tracked for APCM in Epic?

Accepted Answer

Epic's 'Time Capture' or 'Chronicles' can be used to log minutes. AI call systems can automatically push the exact duration of patient interactions directly into these time-tracking fields, simplifying the process of meeting the 20-minute monthly threshold.

Question 9

How do we trigger APCM billing codes in Epic Resolute?

Accepted Answer

Configure your Charge Router to recognize APCM-specific CPT codes when specific documentation requirements are met in the Care Management module. This allows for automated claim generation within Resolute Professional Billing once the time threshold is cleared.

Question 10

Does Epic automatically track the 20-minute threshold for APCM?

Accepted Answer

While Epic can track time, it often requires manual intervention. AI-integrated telephony systems solve this by automatically calculating and posting the exact interaction duration to the patient’s billing record, reducing the risk of under-billing or audit failures.

Question 11

How do we report APCM outcomes via Epic Cogito?

Accepted Answer

Use Cogito and Radar dashboards to visualize APCM performance metrics. You can track total enrolled patients, billing success rates, and clinical outcome improvements across your entire Epic-integrated population using SlicerDicer for ad-hoc analysis.

Question 12

How do we handle APCM denials in Epic?

Accepted Answer

Monitor the 'Claim Edit' workqueues in Epic to identify denials related to APCM codes. Common issues often relate to missing consent documentation, which can be mitigated by using AI to verify and log consent during every patient interaction.

Question 13

How does AI phone outreach integrate with MyChart?

Accepted Answer

AI systems check for 'MyChart Active' status in Epic. If a patient is inactive or non-responsive to digital messages, the AI initiates a phone call, ensuring a multi-channel approach that meets the patient where they are most likely to respond.

Question 14

Can patients provide APCM consent through MyChart?

Accepted Answer

Yes, you can build a MyChart 'Questionnaire' or 'E-Signature' task. Once the patient completes it, the AI can trigger the initial APCM intake call based on the updated consent status recorded in the patient's Epic chart.

Question 15

How do we document patient phone interactions in the Epic chart?

Accepted Answer

AI-powered call centers log every interaction as a 'Telephone Encounter' or 'Communication' activity in Epic. This provides a clear audit trail of all outreach attempts, successful conversations, and patient responses for the entire care team.

Question 16

Does the AI update the Epic Communication Management log?

Accepted Answer

Yes, via API integration, AI systems update the Communication Management log to reflect the date, time, and outcome of the APCM call. This prevents duplicate outreach by staff and ensures a coordinated patient experience.

APCM Compliance & Documentation FAQ for Epic EHR

Patient Identification & Registry Management

Documentation & Care Planning

Billing & Reporting Workflows

MyChart & Communication Coordination

Ready to transform your epic ehr practice?