Tile Health vs ChronicCareIQ: CCM Enrollment Checklist

Identify patients with two or more chronic conditions directly within your EHR to build an enrollment queue.

Tile Health uses AI to call patients automatically; ChronicCareIQ typically requires staff to initiate calls within the platform.

Ensure outreach can be conducted in the patient's native language to increase enrollment rates in diverse populations.

Confirm Medicare or Medicare Advantage coverage for CPT 99490 or the new APCM codes before proceeding.

Automatically log every call attempt and outcome back into the EHR to prove outreach efforts for compliance.

Tile Health AI can capture and record verbal consent during the outreach call, saving minutes per patient.

ChronicCareIQ utilizes a portal for signatures; ensure your workflow accounts for patients who are not tech-savvy.

Confirm that both Tile Health and ChronicCareIQ have active Business Associate Agreements in place for data security.

Inform patients about their right to stop services and potential cost-sharing requirements as per CMS guidelines.

Verify that the captured consent is automatically uploaded to the patient's chart rather than living in a siloed software.

Ensure care plans created in the CCM platform sync back to your primary EHR to avoid fragmented care.

Tile Health leverages AI to draft care plans based on EHR data, whereas ChronicCareIQ relies on template-based manual entry.

Review and document current medications within the care plan to meet quality metric requirements.

Include patient-specific health goals in the care plan to improve engagement and clinical outcomes.

Assign a dedicated care coordinator or AI monitoring protocol to each newly enrolled patient.

Tile Health requires minimal training as it automates calls; ChronicCareIQ requires staff to learn a new software interface.

Compare ChronicCareIQ's per-patient or revenue-share model against Tile Health's automation-based ROI.

Measure how many days it takes from contract signing to the first 100 patients enrolled.

Quantify the reduction in clicks for your nursing staff when using AI automation vs. traditional CCM portals.

Set up alerts for patients who stop engaging to prevent revenue loss and care gaps.