Tile Health vs ChartSpan: CCM Enrollment Checklist

Analyze monthly fees between Tile Health's AI model and ChartSpan's labor-heavy human service model to determine long-term ROI.

Determine if ChartSpan's human staff can keep up with rapid enrollment surges without increasing wait times or overhead costs.

Calculate the administrative time required to manage a third-party human team versus Tile Health's autonomous AI agents.

Identify which provider offers better price breaks as your patient enrollment grows from hundreds to thousands of participants.

Assess the financial benefit of Tile Health's AI handling enrollment calls after hours when human coordinators are typically offline.

Confirm that enrollment data flows instantly into your EHR to prevent manual data entry by your internal clinical staff.

Test Tile Health's ability to instantly verify Medicare and Medicare Advantage eligibility during the initial enrollment call.

Compare the encryption and data handling of AI-driven interactions versus human coordinators accessing patient records remotely.

Compare the time-to-launch for Tile Health's software deployment versus ChartSpan's human training and onboarding schedule.

Ensure the platform provides live visibility into enrollment progress, conversion rates, and patient decline reasons.

Measure the percentage of patients who consent to CCM via Tile Health's AI outreach versus ChartSpan's human phone calls.

Ensure the enrollment script is delivered perfectly every time by AI, avoiding the variations common in human coordinator performance.

Track the duration from the first outreach attempt to a signed consent form across both service models.

Determine if Tile Health's AI can switch languages instantly to accommodate diverse patient populations without hiring extra staff.

Review how the systems handle patients who do not answer the first call, ensuring no potential CCM candidate is forgotten.

Ensure all AI-generated voice interactions and text messages meet strict HIPAA standards for patient privacy and data security.

Check that enrollment records meet all Medicare requirements for Advanced Primary Care Management billing to prevent future audits.

Analyze the Business Associate Agreements for both Tile Health and ChartSpan to understand data liability and protection clauses.

Confirm that verbal or digital consent is timestamped and stored securely as a permanent part of the patient record.

Compare the transparency of AI logs against the difficulty of auditing individual human calls for compliance errors.