APCM Patient Enrollment & Retention Checklist | Tile Healthcare
Maximize APCM revenue and patient outcomes with our chronic care enrollment checklist focused on patient engagement and retention strategies.
Success in Advanced Primary Care Management (APCM) depends on more than just initial enrollment; it requires a sustained relationship. This checklist ensures your practice bridges the gap between sign-up and long-term participation using AI-driven personalization and proactive communication to reduce dropout rates and improve clinical outcomes for chronic care patients.
Work through each item below to audit your practice. Check off completed items to track where you stand.
Pre-Enrollment & Value Positioning
Establish a foundation of trust and value before the first clinical encounter to ensure long-term buy-in.
The Enrollment & Onboarding Phase
The first 30 days are critical for setting the tone of the program and preventing early dropouts.
Retention & Re-Engagement Strategy
Proactive measures to keep patients enrolled and active in their chronic care journey.
Frequently Asked Questions
Most dropouts occur because patients do not perceive a direct link between the monthly calls and their health outcomes. Effective retention requires personalizing the outreach and consistently demonstrating clinical value.
AI call handling ensures that every patient receives consistent, high-quality touchpoints that feel personal rather than robotic. It can also identify 'at-risk' sentiment in patient voices to alert care coordinators before a patient cancels.
CMS requires that patients be informed of their right to stop the service at any time, that only one provider can bill for the service, and that cost-sharing (like copays) may apply.
While Medicare requires at least 20 minutes of non-face-to-face care per month, high-performing programs use shorter, more frequent AI-driven check-ins to stay top-of-mind without overwhelming the patient.
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