SUD Chronic Care Management Automation FAQ | Tile Healthcare

Using advanced sentiment analysis and specific keyword detection, the system can flag high-risk responses related to cravings, high stress, or social triggers. These alerts are immediately routed to clinical staff, enabling proactive outreach when the patient is most vulnerable.

The automation includes scripts to verify if a patient has a current, unexpired naloxone kit in their home. If a kit is missing or expired, the system can automatically trigger a pharmacy refill request and coordinate a brief educational call on overdose reversal.

Yes, it integrates standardized screenings like the PHQ-9 or GAD-7 into automated call flows. This allows providers to track depression and anxiety symptoms alongside substance use recovery, which is critical given the high rates of co-occurring disorders in the SUD population.

The system automatically logs every second of patient interaction, outreach, and care coordination. This creates a detailed, defensible audit trail for Medicare reimbursement, ensuring that every minute of staff time and automated outreach is accounted for in your monthly billing cycle.

Yes, the AI identifies eligible patients based on their diagnosis and MAT status, then conducts the initial enrollment call. It explains the benefits of the Chronic Care Management program, obtains the necessary patient consent, and documents the interaction directly in your EHR.

By reducing manual outreach hours and increasing patient retention in MAT programs, practices see higher billable events and lower administrative overhead. The system ensures that patients remain engaged in long-term recovery, which stabilizes both patient outcomes and practice revenue.

The AI initiates a high-frequency outreach sequence immediately following detox discharge. This 'warm handoff' ensures the patient transitions successfully to outpatient care, attends their first MAT appointment, and has access to support during the highest-risk period for overdose.

Yes, our AI-powered IVR handles inbound rescheduling 24/7. This ensures patients never miss a script refill or a mandatory counseling session simply because they couldn't reach the office during standard business hours.

The AI supports multiple languages, ensuring that language barriers do not prevent non-English speaking patients from accessing critical recovery support. This is vital for maintaining health equity and ensuring all patients understand their MAT protocols and care plans.