eClinicalWorks CCM Automation FAQ | Tile Health

AI captures every minute of staff interaction with the patient, including after-hours calls and care coordination. By automatically pushing these time logs to the eCW billing module, you ensure no billable minutes are lost due to staff forgetting to start the timer.

Yes, but it requires specific configuration of the billing module and registry to track the month-long service period. You must ensure the 'Advanced Primary Care Management' codes are added to your E&M favorites for easy selection by providers.

Once the care manager signs off on the accumulated time log in the CCM module, eCW can push the data to the 'Claim Dashboard'. Automation tools further streamline this by verifying that the 20-minute threshold was met before the claim is queued.

Yes, our AI identifies the caller via their phone number in the eCW database, accesses their current care plan, and logs the interaction as a 'Telephone Encounter' or 'Action Note' within the patient's chart automatically.

Data is synced through eCW’s Interoperability Hub or via direct API integration. This ensures that the EMR remains the 'source of truth' while allowing external AI tools to facilitate the heavy lifting of patient outreach.

Absolutely. By automating outreach for care gaps (like A1c checks or colonoscopies) and documenting these interactions directly in the eCW HEDIS dashboard, you improve your performance metrics without increasing staff workload.

eCW utilizes CommonWell and Carequality frameworks. Our AI can leverage these connections to pull external hospital discharge summaries into the CCM care plan, ensuring the most up-to-date information is available for care coordination.

CMS requires a comprehensive care plan, documented patient consent, and a log showing at least 20 minutes of non-face-to-face care. These must be stored in the 'Documents' or 'Care Management' section of the eCW chart.

Yes, consent can be captured via healow eForms or through an automated AI voice call. The AI records the verbal consent and uploads the timestamped audio or transcript directly to the patient's 'Virtual Chart' in eCW.