Question 1

How does AI assist in Asthma Principal Care Management (APCM)?

Accepted Answer

AI automates the monthly outreach required for APCM, checking on symptom control and medication usage. It records patient responses directly into your workflow, ensuring the 20 minutes of non-face-to-face care are documented for reimbursement.

Question 2

Can the AI update Asthma Action Plans during calls?

Accepted Answer

While the AI doesn't modify medical plans, it prompts patients to review their current Asthma Action Plan and flags any reported changes in peak flow or rescue inhaler use for immediate provider review and plan updates.

Question 3

How is inhaler technique and adherence tracked?

Accepted Answer

The AI conducts verbal surveys regarding inhaler frequency and technique. If a patient reports increased albuterol use, the system triggers an alert for your clinical team to intervene before an exacerbation occurs.

Question 4

Does the system identify exacerbation triggers for documentation?

Accepted Answer

Yes, the AI is programmed to ask specific questions about environmental triggers and nighttime awakenings. This data is structured for the allergist to use in refining the patient's long-term management strategy.

Question 5

How does AI manage maintenance shot schedules?

Accepted Answer

The system tracks maintenance intervals and calls patients who have missed their scheduled shots. It reinforces the importance of the build-up and maintenance phases to ensure clinical efficacy and safety.

Question 6

Can the AI monitor patients on biologics like Dupixent or Xolair?

Accepted Answer

For biologics, the AI monitors injection site reactions, frequency of use, and symptom improvement. This consistent monitoring is essential for prior authorization renewals and clinical tracking.

Question 7

How are systemic reactions or local swelling reported to the clinic?

Accepted Answer

If a patient mentions a significant reaction during a follow-up call, the AI uses natural language processing to categorize the severity and immediately notifies the on-call nurse or physician via your EHR.

Question 8

Does the system handle rescheduling for missed immunotherapy doses?

Accepted Answer

Yes, if a patient misses a maintenance dose, the AI can automatically offer available appointment slots for a catch-up dose, maintaining the safety protocols required for immunotherapy.

Question 9

How does the AI handle chronic urticaria flare-up monitoring?

Accepted Answer

For chronic spontaneous urticaria, the AI tracks Urticaria Activity Scores (UAS7) through regular check-ins, providing a longitudinal view of disease activity that is often missed between office visits.

Question 10

Can the system manage topical steroid or JAK inhibitor adherence?

Accepted Answer

The AI reminds patients about their skin care regimens and tracks the efficacy of topical treatments or systemic medications, helping to prevent the severe flares that lead to emergency room visits.

Question 11

How are food allergy oral immunotherapy (OIT) protocols supported?

Accepted Answer

For OIT patients, the AI performs safety checks to monitor for gastrointestinal symptoms or oral itching, ensuring the desensitization process is proceeding safely according to protocol.

Question 12

Does the AI assist with IVIG monitoring for immunodeficiency?

Accepted Answer

For PI patients on IVIG or SCIG, the AI monitors for infusion-related side effects and tracks trough levels or infection frequency, ensuring that these high-risk patients receive necessary oversight.

Question 13

Is the AI-driven CCM platform HIPAA compliant?

Accepted Answer

Absolutely. Our AI solutions are fully HIPAA-compliant, utilizing encrypted data transmission and secure storage to protect sensitive patient health information and immunology records.

Question 14

How does the AI track the 20 minutes required for CCM billing?

Accepted Answer

The platform logs every second of patient interaction and background processing. These logs are compiled into a monthly report that mirrors the CPT requirements for 99490 or 99426 billing codes.

Question 15

Does the system integrate with common Allergy EMRs?

Accepted Answer

Our AI is designed to interface with major Allergy-specific EMRs, pushing call summaries, symptom scores, and medication adherence data directly into the patient's chart for seamless clinical review.

Question 16

Can the AI handle epinephrine auto-injector refill reminders?

Accepted Answer

Yes, the AI tracks the expiration dates of epinephrine auto-injectors and sends automated reminders to patients to ensure they always have unexpired life-saving medication on hand.

CCM Automation for Allergy & Immunology | Tile Healthcare

Asthma & APCM Automation

Immunotherapy & Biologic Monitoring

Chronic Condition Follow-up

Compliance, Billing & Integration

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