CCM Automation for Allergy & Immunology | Tile Healthcare

Optimize Allergy & Immunology practices with AI-powered APCM automation. Improve asthma management, immunotherapy follow-ups, and CCM billing efficiency.

Managing long-term patients with chronic asthma, primary immunodeficiency, or those on maintenance immunotherapy requires consistent touchpoints that manual staff often struggle to maintain. Our AI-powered automation streamlines Chronic Care Management (CCM) and Principal Care Management (PCM) by handling outreach, monitoring medication adherence, and updating asthma action plans.

Asthma & APCM Automation

4 questions

AI automates the monthly outreach required for APCM, checking on symptom control and medication usage. It records patient responses directly into your workflow, ensuring the 20 minutes of non-face-to-face care are documented for reimbursement.

While the AI doesn't modify medical plans, it prompts patients to review their current Asthma Action Plan and flags any reported changes in peak flow or rescue inhaler use for immediate provider review and plan updates.

The AI conducts verbal surveys regarding inhaler frequency and technique. If a patient reports increased albuterol use, the system triggers an alert for your clinical team to intervene before an exacerbation occurs.

Yes, the AI is programmed to ask specific questions about environmental triggers and nighttime awakenings. This data is structured for the allergist to use in refining the patient's long-term management strategy.

Asthma & APCM Automation

How does AI assist in Asthma Principal Care Management (APCM)?

Can the AI update Asthma Action Plans during calls?

How is inhaler technique and adherence tracked?

Does the system identify exacerbation triggers for documentation?

Immunotherapy & Biologic Monitoring

How does AI manage maintenance shot schedules?

The system tracks maintenance intervals and calls patients who have missed their scheduled shots. It reinforces the importance of the build-up and maintenance phases to ensure clinical efficacy and safety.

Can the AI monitor patients on biologics like Dupixent or Xolair?

For biologics, the AI monitors injection site reactions, frequency of use, and symptom improvement. This consistent monitoring is essential for prior authorization renewals and clinical tracking.

How are systemic reactions or local swelling reported to the clinic?

If a patient mentions a significant reaction during a follow-up call, the AI uses natural language processing to categorize the severity and immediately notifies the on-call nurse or physician via your EHR.

Does the system handle rescheduling for missed immunotherapy doses?

Yes, if a patient misses a maintenance dose, the AI can automatically offer available appointment slots for a catch-up dose, maintaining the safety protocols required for immunotherapy.

Chronic Condition Follow-up

How does the AI handle chronic urticaria flare-up monitoring?

For chronic spontaneous urticaria, the AI tracks Urticaria Activity Scores (UAS7) through regular check-ins, providing a longitudinal view of disease activity that is often missed between office visits.

Can the system manage topical steroid or JAK inhibitor adherence?

The AI reminds patients about their skin care regimens and tracks the efficacy of topical treatments or systemic medications, helping to prevent the severe flares that lead to emergency room visits.

How are food allergy oral immunotherapy (OIT) protocols supported?

For OIT patients, the AI performs safety checks to monitor for gastrointestinal symptoms or oral itching, ensuring the desensitization process is proceeding safely according to protocol.

Does the AI assist with IVIG monitoring for immunodeficiency?

For PI patients on IVIG or SCIG, the AI monitors for infusion-related side effects and tracks trough levels or infection frequency, ensuring that these high-risk patients receive necessary oversight.

Compliance, Billing & Integration

Is the AI-driven CCM platform HIPAA compliant?

Absolutely. Our AI solutions are fully HIPAA-compliant, utilizing encrypted data transmission and secure storage to protect sensitive patient health information and immunology records.

How does the AI track the 20 minutes required for CCM billing?

The platform logs every second of patient interaction and background processing. These logs are compiled into a monthly report that mirrors the CPT requirements for 99490 or 99426 billing codes.

Does the system integrate with common Allergy EMRs?

Our AI is designed to interface with major Allergy-specific EMRs, pushing call summaries, symptom scores, and medication adherence data directly into the patient's chart for seamless clinical review.

Can the AI handle epinephrine auto-injector refill reminders?

Yes, the AI tracks the expiration dates of epinephrine auto-injectors and sends automated reminders to patients to ensure they always have unexpired life-saving medication on hand.

More Allergy & Immunology Resources

View all →

Resource Guide

Ready to transform your allergy & immunology practice?

See how Tile Healthcare's AI call center can handle scheduling, triage, and patient communication for your practice.

Schedule a Demo

CCM Automation for Allergy & Immunology | Tile Healthcare

Asthma & APCM Automation

Immunotherapy & Biologic Monitoring

Chronic Condition Follow-up

Compliance, Billing & Integration

More Allergy & Immunology Resources

Allergy APCM Enrollment Growth Tactics for 2026

APCM Billing Code Setup for Allergy & Immunology

AI vs Manual APCM for Allergy & Immunology Practices

Allergy APCM Billing & Enrollment FAQ | Tile Healthcare

APCM Billing Guide for Allergy & Immunology Practices

Allergy APCM Enrollment Growth Tactics for 2026

Ready to transform your allergy & immunology practice?