Workflow GuideTile Health vs ChronicCareIQ

APCM Enrollment Guide: Tile Health vs ChronicCareIQ Workflow

Compare APCM patient enrollment workflows between Tile Health's AI automation and ChronicCareIQ's manual platform to maximize practice efficiency and ROI.

Enrolling patients in Advanced Primary Care Management (APCM) requires precision and scalability. While ChronicCareIQ provides a robust manual dashboard for CCM tracking, Tile Health leverages AI-driven call automation to handle patient outreach and consent, significantly reducing the administrative burden on clinical staff during the onboarding phase.

The Challenge

Traditional platforms like ChronicCareIQ often require staff to manually call patients for enrollment, leading to high labor costs and slow scaling. Practices struggle with the phone tag cycle and documentation bottlenecks that delay APCM revenue cycles and frustrate clinical teams.

Step-by-Step Workflow

1

Patient Eligibility Identification

Tile Health scans EHR data automatically to flag APCM-eligible patients based on chronic conditions. In contrast, ChronicCareIQ typically requires staff to generate manual lists or export reports to identify candidates for the program.

Best Practices
  • Ensure your EHR diagnostic codes are up to date for the AI scan.
  • Filter by high-risk patients first to maximize clinical impact.
Common Pitfalls
  • Manually filtering lists in Excel which leads to outdated patient data.
2

Automated Outreach vs. Manual Dialing

Tile Health initiates AI-powered voice calls to explain APCM benefits and capture verbal consent. ChronicCareIQ workflows rely on staff members making these calls during clinic hours, which often results in low reach rates.

Best Practices
  • Schedule AI calls during peak answer windows (10 AM - 2 PM).
  • Customize the AI script to reflect your practice's unique tone.
Common Pitfalls
  • Leaving generic voicemails that patients are likely to ignore.
3

Consent Capture and EHR Documentation

Tile Health’s AI records and transcribes the enrollment call, automatically updating the EHR consent fields. With ChronicCareIQ, staff must manually document the consent and start the timer for billable minutes within their dashboard.

Best Practices
  • Verify that your BAA covers automated voice recording for consent.
  • Set up automated alerts for successful enrollments.
Common Pitfalls
  • Forgetting to timestamp the consent, which can fail a CMS audit.
4

Care Plan Initialization

Once enrolled, Tile Health triggers an automated care plan draft based on EHR history for clinician review. ChronicCareIQ requires clinicians to manually input care plan details into their proprietary dashboard before the program begins.

Best Practices
  • Use templates to speed up the clinician review process.
  • Ensure the AI pulls the most recent lab results for the draft.
Common Pitfalls
  • Starting the care plan without reviewing the AI-generated draft for accuracy.
5

Staff Hand-off and Escalation

Tile Health only alerts staff when a patient has a specific clinical question or complex need during enrollment. ChronicCareIQ requires staff to manage every touchpoint from the start, regardless of the patient's complexity.

Best Practices
  • Define clear escalation paths for the AI to follow.
  • Train staff on how to access AI call transcripts for context.
Common Pitfalls
  • Over-monitoring the AI, which defeats the purpose of automation.
6

Compliance and Audit Trail Generation

Both platforms maintain HIPAA compliance, but Tile Health provides an automated, searchable audio and text trail of the enrollment interaction, simplifying the documentation requirements for APCM billing.

Best Practices
  • Perform monthly spot-checks on AI transcripts for quality assurance.
  • Keep digital copies of all verbal consents in the patient's chart.
Common Pitfalls
  • Relying on paper notes for consent documentation in an APCM environment.

Expected Outcomes

1

90% reduction in staff time spent on enrollment calls

2

Faster APCM billing cycles through automated documentation

3

Higher patient enrollment rates via consistent AI follow-ups

4

Lower overhead costs compared to manual CCM software

5

Seamless EHR integration with minimal manual data entry

Frequently Asked Questions

Tile Health uses advanced NLP to answer common APCM questions in real-time; if a question is too complex, it seamlessly routes the call to a human staff member.

ChronicCareIQ is powerful for manual CCM tracking, but Tile Health scales better for large practices because it doesn't require hiring more staff to handle increased enrollment volume.

Yes, Tile Health offers deep bi-directional integration with major EHRs to automate the data flow that ChronicCareIQ often requires staff to manage manually.

Tile Health can often be deployed in weeks due to its AI-first approach, whereas ChronicCareIQ may require longer staff training and workflow mapping sessions.

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APCM Enrollment Guide: Tile Health vs ChronicCareIQ Workflow | Tile Health