Workflow GuideTile Health vs ChartSpan

APCM Enrollment Workflow: Tile Health vs ChartSpan

Compare APCM patient enrollment workflows for Tile Health's AI vs ChartSpan's human-led model. Optimize CCM costs and scalability for your practice.

Transitioning to Advanced Primary Care Management (APCM) requires a strategic enrollment workflow. While ChartSpan relies on human care coordinators for manual outreach, Tile Health utilizes AI-driven phone automation to scale enrollment rapidly, reducing the overhead costs associated with staffing while ensuring 100% patient contact consistency across your entire eligible population.

The Challenge

Traditional CCM enrollment through providers like ChartSpan often faces bottlenecks due to human staffing limitations, leading to slow patient onboarding and high cost-per-patient, which limits the profitability of APCM programs in growing practices.

Step-by-Step Workflow

1

Patient Identification & EHR Data Extraction

Syncing EHR data to identify eligible APCM candidates based on chronic conditions and insurance coverage. Tile Health uses direct API integrations to pull lists in real-time, whereas ChartSpan often relies on batch file transfers.

Best Practices
  • Ensure your ICD-10 codes are up to date for accurate AI filtering
  • Verify insurance eligibility before initiating automated outreach
Common Pitfalls
  • Manual data entry which leads to duplicate enrollment attempts
2

Automated Outreach vs. Manual Calling

Tile Health deploys AI voice agents for immediate, multi-channel outreach. ChartSpan queues patients for human coordinator callbacks, which can take days or weeks to complete depending on staff availability.

Best Practices
  • Schedule AI calls during peak response windows for higher conversion
  • Use Tile Health's custom voice profiles to match your practice's tone
Common Pitfalls
  • Relying on a single call attempt which reduces enrollment rates
3

Consent Capture & Legal Documentation

Securing verbal or digital consent for APCM services. Tile Health's AI ensures every legal disclaimer is read perfectly every time, providing a timestamped audit trail that surpasses manual human documentation.

Best Practices
  • Store audio recordings of AI consent within the patient's EHR chart
  • Standardize the APCM consent script to ensure BAA compliance
Common Pitfalls
  • Failing to document the exact time and date of verbal consent
4

Comprehensive Care Plan Initiation

Establishing initial care goals. Tile Health's AI processes intake data into structured EHR notes instantly, while ChartSpan coordinators must manually type summaries, leading to potential transcription errors.

Best Practices
  • Define specific care goal templates for the AI to follow
  • Review AI-generated summaries for clinical nuances before finalization
Common Pitfalls
  • Generic care plans that do not address patient-specific chronic needs
5

24/7 Access Setup & Patient Education

Configuring the patient's access to care. Tile Health offers instant AI response for after-hours inquiries, whereas ChartSpan relies on on-call human staff which may have variable wait times.

Best Practices
  • Inform patients that the AI assistant is available 24/7 for urgent needs
  • Link the enrollment workflow directly to the patient portal setup
Common Pitfalls
  • Leaving patients without a clear point of contact after enrollment
6

Billing Validation & Compliance Audit

Validating that the enrollment meets CMS requirements for APCM G-codes. Tile Health provides automated reporting on enrollment minutes, while ChartSpan uses manual time-tracking logs.

Best Practices
  • Audit AI logs weekly to ensure all billing requirements are met
  • Cross-reference enrollment timestamps with EHR login events
Common Pitfalls
  • Billing for APCM before the care plan has been fully initiated

Expected Outcomes

1

Significant reduction in cost per enrolled patient compared to human-led models

2

Faster time-to-revenue for APCM programs through rapid AI outreach

3

Higher enrollment conversion rates via AI persistence and instant follow-ups

4

Elimination of human staffing churn and retraining overhead

5

100% compliant documentation for every patient enrollment interaction

Frequently Asked Questions

Tile Health's AI-driven model typically costs 40-60% less than ChartSpan's human-staffed model because it eliminates the need for expensive care coordinator salaries and benefits.

Yes, Tile Health's AI is trained on your practice's specific protocols and can answer hundreds of common questions regarding APCM benefits, costs, and care steps.

Absolutely. Tile Health uses SOC-2 Type II and HIPAA-compliant infrastructure, ensuring all patient data and voice recordings are encrypted and handled under a signed BAA.

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APCM Enrollment Workflow: Tile Health vs ChartSpan | Tile Health