eClinicalWorks APCM Implementation Checklist | Tile Health

Ensure the Chronic Care Management (CCM) module is active within eCW to track time-based activities required for APCM compliance.

Add the specific APCM G-codes to your eCW database and map them to the appropriate fee schedule to prevent claim rejections.

Develop eCW Progress Note templates that include mandatory APCM fields such as care plan reviews and medication reconciliation.

Use eCW custom flags to identify APCM-enrolled patients so front-desk and clinical staff can recognize their priority status immediately.

Set up Clinical Decision Support System alerts in eCW to notify providers when APCM-eligible tasks or screenings are due for a patient.

Utilize the eCW Registry to pull lists of patients with two or more chronic conditions who meet CMS eligibility for APCM enrollment.

Align APCM outreach workflows with eCW’s HEDIS dashboard to ensure care gap closure occurs during monthly management interactions.

Ensure APCM patients have active healow accounts to facilitate the 24/7 non-face-to-face access requirement mandated by CMS.

Use eCW’s P2P or population health tools to stratify your patient panel by risk level for prioritized AI-driven outreach.

Confirm that your eCW API credentials are active to allow Tile Health AI to sync patient eligibility and contact data seamlessly.

Configure Tile Health AI to write call summaries and time spent directly into the eCW Care Plan or Progress Notes via API.

Set up AI-driven after-hours handling that logs patient concerns into the eCW Telephone Web Encounter system for provider review.

Enable the AI assistant to book follow-up visits directly into the eCW EMR schedule when care gaps are identified during APCM calls.

Use AI to gather updated medication lists from patients before their encounter, pushing the data to the eCW Scribe or Meds tab.

Establish a workflow where AI-verified care minutes automatically trigger a billing entry in the eCW RCM module for final approval.