Question 1

How does Tile Health automate APCM documentation compared to ChartSpan?

Accepted Answer

Tile Health uses real-time AI transcription and Natural Language Processing to generate clinical notes instantly after a call. In contrast, ChartSpan relies on human care coordinators to manually type notes into their proprietary software, which are then synced with your EHR, introducing a higher potential for human error or detail omission.

Question 2

Can Tile Health’s AI capture nuanced patient interactions for compliance?

Accepted Answer

Yes, Tile Health's LLMs are trained specifically for clinical dialogue, capturing every specific patient concern and symptom. While ChartSpan’s human staff are trained, the level of detail in an AI-generated transcript is often more comprehensive and consistent than a human's summarized note during a high-volume shift.

Question 3

How are care logs generated in both systems for billing purposes?

Accepted Answer

Tile Health generates instant, timestamped logs that correlate directly to the AI-patient interaction duration. ChartSpan coordinators must manually log their time spent on each patient, which can lead to rounding errors or administrative lag that complicates the APCM billing cycle.

Question 4

Does Tile Health reduce the risk of human error in documentation?

Accepted Answer

By removing the manual entry step, Tile Health eliminates common transcription errors and forgotten details. ChartSpan’s model, while robust, is subject to the variability of human performance, whereas AI maintains a 100% consistent documentation standard across every single patient encounter.

Question 5

Are both Tile Health and ChartSpan HIPAA compliant?

Accepted Answer

Yes, both Tile Health and ChartSpan maintain strict HIPAA compliance and will sign a Business Associate Agreement (BAA) with your practice. Tile Health focuses on data encryption and secure AI processing, while ChartSpan focuses on physical security and staff training for their call center employees.

Question 6

How does Tile Health handle BAA requirements differently than ChartSpan?

Accepted Answer

Tile Health’s BAA covers the automated processing of data through secure cloud environments. ChartSpan’s BAA must cover the human element, including the risk of internal data breaches by staff, which requires more intensive oversight of physical call center protocols.

Question 7

What are the APCM documentation requirements for audit protection?

Accepted Answer

CMS requires time-stamped logs of all non-face-to-face care. Tile Health provides an immutable digital audit trail of every AI interaction. ChartSpan provides manual logs, which may require more scrutiny during an audit to prove the exact duration and clinical necessity of each call.

Question 8

How is patient consent tracked for APCM in these models?

Accepted Answer

Tile Health uses automated voice prompts to capture and log patient consent digitally at the start of interactions. ChartSpan coordinators typically use a manual script to obtain consent, which is then noted in the record; however, the AI method provides a more easily retrievable audio/text record.

Question 9

How does Tile Health write back to the EHR compared to ChartSpan?

Accepted Answer

Tile Health offers direct API integration for near-instant write-back of clinical notes and time logs. ChartSpan often uses a mix of batch uploads or manual entry into the EHR by their staff, which can result in a delay between the patient interaction and the data appearing in your clinical records.

Question 10

Is there a delay in documentation with human-led services like ChartSpan?

Accepted Answer

Yes, because ChartSpan coordinators must finish their call and then complete their documentation, there is often a lag. Tile Health processes the data in parallel with the conversation, ensuring that the patient's chart is updated almost immediately after the call concludes.

Question 11

Does Tile Health support all major EHRs for APCM documentation?

Accepted Answer

Tile Health is designed to integrate with major systems like Athenahealth, eClinicalWorks, and Epic. While ChartSpan also supports these systems, Tile Health’s AI-driven API approach typically offers a more seamless, bi-directional data flow than the manual workflows utilized by ChartSpan.

Question 12

Can I review AI-generated notes before they hit the patient chart?

Accepted Answer

Absolutely. Tile Health provides an administrative dashboard where providers can review and approve AI-generated documentation. This is similar to reviewing the monthly reports provided by ChartSpan, but it happens on a per-interaction basis for better clinical oversight.

APCM Compliance: Tile Health vs ChartSpan FAQ Guide

Documentation Accuracy & Automation

Regulatory Compliance & HIPAA

EHR Integration & Data Flow

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