Question 1

How do I add APCM-specific billing codes to the eClinicalWorks Fee Schedule?

Accepted Answer

To bill for APCM, you must manually add the relevant CPT codes to your eCW Fee Schedule under the Billing Menu. Ensure that the 'Description' and 'Default Charge' fields are updated to reflect CMS APCM reimbursement rates for your specific locality to prevent claim rejections.

Question 2

Can I create custom templates for APCM documentation in eCW?

Accepted Answer

Yes, eCW allows the creation of custom Progress Note templates. For APCM, you should build a template that includes structured data fields for care plan oversight, patient goals, and medication reconciliation to ensure all CMS-required documentation elements are captured during the encounter.

Question 3

How do I configure the eCW Care Management module for APCM tracking?

Accepted Answer

The eCW Care Management module can be optimized by setting up specific 'Care Plan' types labeled for APCM. This allows your clinical staff to track monthly interactions and cumulative time spent on non-face-to-face care, which is essential for audit-proofing your APCM claims.

Question 4

Does eClinicalWorks support automated time tracking for APCM services?

Accepted Answer

While eCW has a basic timer in the Care Management module, it often requires manual starts. Tile Health’s AI call solution integrates with eCW to automatically log call durations and interaction details directly into the patient's record, ensuring every minute of APCM outreach is captured.

Question 5

Where should APCM consent forms be stored within eCW?

Accepted Answer

Patient consent for APCM should be scanned and uploaded into the eCW Document Management system under a specific folder category such as 'Consents' or 'Administrative.' You can also use the Healow portal to capture digital signatures, which automatically syncs to the patient's hub.

Question 6

What are the core documentation requirements for APCM in eClinicalWorks?

Accepted Answer

CMS requires a comprehensive care plan, 24/7 access to care, and systematic assessment of health needs. In eCW, this means maintaining an updated Problem List, Medication List, and documenting all care coordination activities within the 'S' or 'O' sections of the Progress Note.

Question 7

How do I use eCW’s Registry to identify patients eligible for APCM?

Accepted Answer

Utilize the eCW Registry (EBO or RCM reports) to filter patients by ICD-10 codes associated with chronic conditions and their last visit date. This generated list serves as your target registry for APCM enrollment and can be exported to Tile Health for automated AI outreach.

Question 8

Can eCW’s Population Health tools track APCM quality metrics?

Accepted Answer

Yes, the Population Health module in eCW can be customized to track HEDIS and MIPS measures that overlap with APCM requirements. By setting up specific alerts in the 'Right Side Bar,' clinicians can see real-time gaps in care for APCM-enrolled patients.

Question 9

How does Tile Health ensure AI-handled calls meet HIPAA compliance for eCW?

Accepted Answer

Tile Health employs end-to-end encryption and strict data handling protocols that exceed HIPAA standards. Every AI interaction is logged with a timestamp and transcript that can be pushed to eCW via secure API, maintaining a complete and compliant medical record.

Question 10

What is the process for auditing APCM records in eClinicalWorks?

Accepted Answer

Internal audits should involve running the 'Encounters Without Bills' report alongside the 'Care Management Activity' report in eCW. This ensures that every documented APCM interaction has a corresponding claim and that the documentation supports the complexity level billed.

Question 11

How does Tile Health’s AI call handling integrate with the eCW patient hub?

Accepted Answer

Tile Health uses secure API integrations to write interaction summaries directly into the eCW 'Telephone Web Encounter' or 'Action Note' sections. This ensures that front-desk staff and providers have immediate visibility into AI-managed patient communications.

Question 12

Can AI help manage after-hours access requirements for APCM in eCW?

Accepted Answer

APCM requires 24/7 access to care. Tile Health’s AI acts as an intelligent first responder, handling after-hours calls, triaging based on eCW patient history, and documenting the encounter in real-time so your on-call provider has the context they need.

Question 13

Does the AI call system work with eCW’s Healow app?

Accepted Answer

Yes, the AI can be configured to direct patients to specific functions within the Healow app, such as viewing their care plan or scheduling an appointment, while simultaneously documenting the referral in the eCW internal messaging system.

Question 14

How does automation reduce the administrative burden of APCM for eCW users?

Accepted Answer

By automating routine APCM check-ins and documentation, Tile Health removes the manual data entry burden from your clinical staff. This allows your eCW users to focus on high-acuity care while the AI ensures that all billable APCM interactions are recorded.

Question 15

Can Tile Health trigger eCW alerts based on patient call responses?

Accepted Answer

Absolutely. If a patient reports a red-flag symptom during an AI-managed APCM call, the system can immediately trigger an 'Urgent' flag or 'P-Alert' within eClinicalWorks, notifying the care team to intervene immediately.

eClinicalWorks APCM Compliance & Documentation FAQ Guide

eCW Configuration & Setup

Compliance & Documentation

AI Integration & Workflow

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