APCM Compliance Checklist: Tile Health vs ChartSpan

Tile Health provides automated, second-by-second logs, whereas ChartSpan relies on human coordinators to manually start/stop timers.

Audit the error rates between ChartSpan's manual note-taking and Tile Health's NLP-driven transcription for clinical accuracy.

Ensure the system prevents billing for patients who did not reach the cumulative 20-minute threshold of clinical staff time.

Validate that care plan modifications made during calls are reflected immediately in the EHR to avoid data silos.

Ensure that the supervising physician's review of the care coordinator's work is logged and easily retrievable for auditors.

Verify that a Business Associate Agreement is signed and covers all AI processing or remote human access to the EHR.

Compare Tile Health's end-to-end encryption against ChartSpan's physical call center security and staff background checks.

Ensure the system records and stores the initial verbal or written consent required for Medicare billing compliance.

Check if Tile Health uses direct API integration for real-time updates versus ChartSpan's potential use of manual portal entry.

Evaluate the risk of overheard PHI in ChartSpan's human call centers vs Tile Health's private cloud-based AI environment.

Determine if ChartSpan's staffing can keep up with flu season call spikes compared to Tile Health's infinite AI capacity.

Verify that documentation is pushed to the patient record instantly to ensure the next provider has current information.

Track patient sentiment to ensure that AI-driven interactions maintain the quality of care expected by CMS for APCM.

Ensure Tile Health's AI and ChartSpan's humans have clear, documented paths to alert clinical staff of emergencies.

For ChartSpan, audit the coordinator-to-patient ratio to ensure no corners are being cut to meet documentation deadlines.