Principal Product Manager - Patient Experience

About This Role

Patients are at the center of everything Tile Health builds. The Principal Product Manager for Patient Experience will own the products that patients interact with directly-the mobile app, patient portal, communication tools, and health data access features. This role requires a rare combination of consumer product sensibility, healthcare domain knowledge, and the ability to design for diverse patient populations with varying health literacy and technology fluency.

What You'll Do

• Define the product strategy and roadmap for patient-facing experiences across web and mobile platforms
• Conduct user research and usability testing with diverse patient populations to validate product hypotheses and design decisions
• Collaborate with clinical and legal teams to ensure patient-facing features comply with information blocking rules, consent requirements, and accessibility standards
• Drive the development of patient health literacy features that help individuals interpret lab results, medication instructions, and care plans
• Establish product analytics frameworks that measure patient engagement, activation, and satisfaction across digital touchpoints

What We're Looking For

• 7+ years of product management experience with at least 3 years focused on consumer or patient-facing health products
• Deep understanding of patient engagement challenges and the digital health tools landscape
• Experience with ONC information blocking rules and patient access API requirements (21st Century Cures Act)
• Strong quantitative skills for defining metrics, running experiments, and interpreting behavioral data
• Excellent communication skills for articulating product vision to executives, engineers, clinicians, and patient advocates
• Passion for health equity and experience designing products for underserved or low-health-literacy populations

Nice to Have

• Experience with Apple Health, Google Health Connect, or patient-generated health data
• Background in behavioral science or health behavior change models
• Familiarity with CMS patient experience measures (HCAHPS, CAHPS)
• Direct experience building products at the intersection of healthcare and financial wellbeing